We are sad to hear you can no longer attend! We hope something changes and you're able to join us after all. That said, we can't offer a refund on split-pay tickets, much like we do not refund other ticket types.
When guests buy split pay tickets, they're committing to buy the non-refundable ticket and pay in full, like other ticket holders who pay all at once. Split pay doesn't delay the removal of the ticket from our inventory, but rather offers more flexibility to pay over time. Because we hold back your split pay ticket (and don't leave it on sale), we are unable to offer a refund for your first half.
We make sure to note those restrictions on our ticketing materials and in the terms of service you acknowledge and agree to when you check out.
Thank you for your understanding!